Job Title: Sales Counselor

 

Job Overview:

We are seeking a dynamic and customer-focused Sales Counselor to join our team. As a Sales Counselor, you will be responsible for effectively communicating with potential customers, managing leads, and guiding them through the sales process. Your role will involve various tasks to ensure exceptional customer service and successful lead conversion. Key responsibilities include:

Duties and Responsibilities:

1. Handling Calls and Emails:

Managing incoming calls and making outbound calls to prospective customers.

Responding promptly and professionally to emails received on the office mail Id.

2. Lead Follow-up and Management:

Diligently following up on all leads received through various channels.

Ensuring the accurate entry of each lead in the Customer Relationship Management (CRM) system.

Maintaining organized and up-to-date records of all call interactions and lead progress.

3. Social Media Engagement:

Managing data and leads generated through social media channels.

Engaging with potential customers on social media platforms to nurture relationships and drive conversions.

4. Lead Conversion:

Using persuasive and consultative sales techniques to convert leads into confirmed customers.

Demonstrating a thorough understanding of our products/services and effectively communicating their benefits to potential customers.

Closing each lead satisfactorily and achieving conversion targets.

5. Customer Satisfaction:

Providing excellent customer service throughout the sales process.

Addressing customer queries, concerns, and objections professionally and proactively.

Ensuring customer satisfaction by building rapport, understanding their needs, and offering appropriate solutions.

Requirements:

• Previous experience insales or customer service roles preferred.
• Strong communication skills, both verbal and written.
• Excellent communication skills in English and Hindi or Tamil, Telugu, Kannada, Malayalam, Marathi, or Bengali.
• Excellent interpersonal and negotiation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in using CRM software and other relevant tools.
• Self-motivated with a result-oriented mindset with a drive to achievesales targets.
• Strong persuasion and selling abilities.
• Basic computer knowledge (MS Office, Excel, Google Sheets, CRM).

Qualification: Any Graduate

Experience: Minimum 1 year in Sales

Salary: Best in industry

Share your CV on: [email protected]

Experience: Experience: 3+ years

Responsibilities:

1. Strategic Campaign Management:Create, plan, and execute Search, App, and Display campaigns across various paid channels, including Google, Facebook, affiliates, and other relevant platforms.
2. Cost-Effective Growth:Innovate and discover cost-effective methods to expand the customer base, continually seeking opportunities to minimize acquisition costs.
3. Collaborative Approach:Collaborate closely with the product and tech teams to provide recommendations for enhancing campaign performance and alignment with the product roadmap.
4. Data-Driven Optimization:Analyze comprehensive conversion funnel data and employ data analytics reports to optimize Customer Acquisition Cost (CAC) and Return on Ad Spend (ROAS).
5. Audience Segmentation:Identify audience segments and create remarketing strategies to engage them through tailored communication.
6. Profitable Account Management:Skillfully optimize and scale advertising accounts while maintaining profitability.

Key Skills:

• Ad Platform Proficiency:Hands-on experience with major advertising platforms, including Google Ads, Facebook Ads, Twitter Ads, and YouTube Ads.
• Analytical Aptitude:Strong analytical and data-driven decision-making skills, ensuring that marketing strategies are based on solid insights.
• A/B Testing Expertise:Capable of planning and executing multiple A/B test campaigns to swiftly identify winning strategies.
• Google Analytics Mastery:Proficiency in utilizing Google Analytics for in-depth campaign performance analysis and reporting.

Requirements:

Qualification: Any Graduate / Post Graduate with relevant experience

Work from Office

Salary: Best in industry

If you are an experienced Digital Advertising Specialist with a proven track record in executing successful campaigns and optimizing ad spend, we encourage you to apply. Your expertise in utilizing various advertising platforms and your data-driven approach will play a pivotal role in achieving our marketing goals.

Share your CV on: [email protected]